Making A Purchase Shipping And Handling This could not be easier. Just browse through the online store and click on an item you would like to buy. This is then placed into the shopping cart. When you are finished go to the shopping cart and check out. The use of online order discount is subject to our terms & conditions. All offers, unless stated, are valid for limited periods only, and do not coincide with any other promotions. We reserve the right to deny or cancel promotion and discounts at any time. We put our payments though our secure payment partner Paypal who except most types of cards. This includes Visa and Mastercard. If you are unsure with any of the products and would like to know more information like sizing, please feel free to email your thoughts to sales@itsspecial.co.uk If you have any comments on how we can improve our website for your benefit please email sales@itsspecial.co.uk. We will ship your order as soon as we can subject to payment authorisation. • Cost to the UK is £3.50 which arrives in 3-5 working days and will need signing for. • Cost for the rest of the world is £5.50 and arrives in 5-10 working days. • Orders over £200.00 qualify for free delivery. • Next day services may be available for selection at time of checkout. We cannot be held responsible for late items due to postal strikes or similar situations, however we will try and inform you if there may be a problem. Post is not seen to be missing by royal mail unless it is late by 21 working days. Please be aware that our standard delivery despatch days are Tuesdays and Thursdays. Returns Policy If an article is returned for any reason a refund will be given providing the article is in the same condition that it is sent out in and within the 14 days. Always obtain a receipt as proof of posting and be certain that the parcel is adequately insured. However knickers and pants etc. can not be returned unless faulty due to hygiene reasons. Your statutory rights are not affected. Tax and Other Charges VAT is included at current rates. There are no hidden charges here at Something Special Lingerie. The price you see is the price you pay. Security and Privacy Security is a main part of any on-line store and here at Something Special Lingerie we are no different. It is very important to us to know that our customers can use our on-line store in a protected environment. Our Secure payment operator is PayPal and this is a secure and safe way to make payments, used by ebay and many other big on-line stores. What’s more Something Special will not store or pass on your details to any third parties without your consent. Cookies are used to monitor shoppers while buying online and for delivery addresses. The information such as, delivery address is then recorded and stored for the customer's convenience for future purchases. If you wish for your account details to be removed, please contact us on sales@itsspecial.co.uk.